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About Qualfon
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused cxm solutions that enhance your brand and improve your customer’s lives.
Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
Leadership
- James Wagner Vice President Enterprise Applications - Information Technology Spartanburg, South Carolina, United States LinkedIn profile
- Jason Lancaster Managing Director Macomb, Michigan, United States LinkedIn profile
- Jim Ziaja Vice President Of Business Development Austin, Texas, United States LinkedIn profile
- Katie Conely Director Of Sales Enablement High Point, North Carolina, United States LinkedIn profile
- Keir Rothne Group Director Pharmaceuticals Tenafly, New Jersey, United States LinkedIn profile
- Keith Hynson Vice President Of Information Technology Bear, Delaware, United States LinkedIn profile
- Larry Marshall Director Of Operations Pontiac, Michigan, United States LinkedIn profile
- Maria Tenaglia Vice President Of Business Development Brooklyn, New York, United States LinkedIn profile
- Paula Biskup Director Corporate Communications Birmingham, Michigan, United States LinkedIn profile
- Ramiro Solis Director Mexico City, Mexico LinkedIn profile
At a glance
| Classification | |
|---|---|
| Headquarters | Highland Park, Michigan, United States |
| Founded | 1995 |
| Company size | 10,001+ |
| Revenue | > $1b |
| Customer Stories | 26 |
| Products | 10 Call Center SupportCX InnovationBack Office Support ServicesCustomer Data Platform SolutionDirect Mail Marketing ServicesDirect Mail & Print Services |
| Profiles | Log in to view |
Profile
Specialties: Call Centers And Contact Centers, Technical Support, Business Process Outsourcing (BPO), Social Media Support, Back-Office Processing, Claims Management, Customer Service, Escalations, Retention, Sales, Up-Selling/Cross-Selling, Proactive Online Chat Services, Print, Fulfillment, Warehouse, Data Analytics, Marketing Services, Direct Mail, Creative Services, Business Management Services, Fulfillment , Marketing Services , Direct Mail , And Creative Services, Creative Services , And Kitting
Technologies: Bomgar, Kronos, Emburse, Microsoft Authenticator, Microsoft Teams, Oracle Cloud, Macos, Angular, Backbone.Js, Cloudflare ...
- Dialog Direct
- Teleperformance
- Concentrix
- Qualfon Philippines
- Inc.
- Taskus
- Accenture
- Sitel Group
- Amazon
- Ttec
- Alorica
- Sutherland
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