Awaken Translate

About Awaken Translate

Awaken is now part of capacity, AN omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI-so your team can do their best work.
Our software has been designed and created by seasoned customer service professionals, SO you not only get a technically excellent solution but one that has been built from the ground up by contact centre experts.
Our cloud-based software solutions deliver actionable intelligence to improve customer experience. While purpose-built for the contact centre, our software is equally at home in any business that services high volumes of consumers via voice and digital channels, like help desks and inside sales teams.