Polecat enables organisations to treat risk and reputation as manageable assets, measuring, mitigating and optimising them…
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Category
Online Reputation Management Software
Software for monitoring, collecting and responding to customer reviews across Google, Facebook and other platforms, for businesses whose ratings affect sales.
Collect. Save time and monitor all your online reviews in one handy dashboard. Prevent (unjustified) negative reviews and collect…
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Review management for customer-first software & digital companies We bring your customer reviews in Slack & zapier Get started on…
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5 big reasons you need review management and review marketing as a local business owner: - protect your reputation: a single bad…
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Reviewignite provides powerful online reputation management software that helps businesses harness the power of online reviews…
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Kepsla.AI is how modern hospitality intelligently listens, responds, and thrives across every guest touchpoint. Our AI and data…
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Expert reputation, dba empathiq, is a software company that provides online reputation management solutions for health providers…
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At review leap we understand at the most fundamental level, marketing has changed through digital and social marketing channels…
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Review maiden is an innovative review management platform that enables local businesses to gather reviews automatically from…
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Your success, our commitment.
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Reviewthread helps local businesses get more reviews and fully optimize their Google business profile so they show up, stand out…
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Revyx is a plug and play customer review platform for your ecommerce website that will improve your product content page and…
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Thousands of product reviews right at your fingertips. Learn more about rivio premium on our pricing page.
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We’re a growth-focused and ROI driven software and marketing company. We help you with your marketing, getting more reviews…
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Discover tomorrow's startups, today. Building a product customers really want and marketing it to them are the most difficult…
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Streamline your business and grow your digital footprint by managing all of your listings and reviews from one single location.
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Onlinereputation.io is a digital marketing agency for local businesses. We focus on marketing strategies to help companies to…
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The review solution evolved in 2013 out of the realization that the number one issue facing small business today is that of…
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Keep your online reputation in your control by utilizing our top review tracking reputation management software. Our software…
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Most businesses lack time to ask for Google reviews from their customers to build social proof. Trustmetrics will help you…
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Windsor.AI no-code data connectors help marketers, agencies, and data teams connect all their data and turn it into clear…
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Systematic reputation management solution for online businesses. Increase your visitor conversion rate.online reputation, website…
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These tools sit between your business and the places customers talk about you in public — Google, Facebook, Yelp, industry-specific review sites, app stores, social media. The core job is threefold: pull every review and mention into one dashboard so nobody's checking ten separate sites, prompt happy customers to leave a review right after a purchase or job (usually by automated text or email, sometimes a QR code at the till), and flag new reviews, especially negative ones, so someone can reply before it sits there unanswered for a month. Many also generate review widgets for your website, benchmark locations against each other if you're a multi-site business, and increasingly draft suggested responses using AI so a manager just has to approve rather than write from scratch.
People start looking for this when reviews have become a liability rather than an asset they're managing on purpose. A one-star review sits unanswered for three weeks because nobody owns the job. A franchise owner has no idea that two of their twelve locations are quietly dragging down the brand's average rating. Sales reps hear "we saw your reviews" as an objection in calls. Front-line staff do good work but nobody ever asks satisfied customers to say so publicly, while the one upset customer always does. For software and app businesses, it's app store ratings tanking downloads. In every case, the reviews exist and are shaping buying decisions whether or not anyone inside the company is looking at them.
The products differ mainly in how they get reviews generated and how they handle scale. Some are built around aggressive request automation — texting every customer straight after a transaction, integrated with your POS or scheduling software so nothing depends on a human remembering. Others focus more on monitoring and response workflow, useful if you already generate reviews fine but can't keep up with replying. Coverage of platforms varies, as does depth for specific verticals — dental, automotive and hospitality often get purpose-built templates and benchmarks. If you run multiple locations, check how the reporting actually rolls up and whether it's built for franchises or bolted on. Worth comparing on: which review sites they actually pull from and post to, whether requests trigger automatically from your existing systems or need manual sending, how good the sentiment analysis is versus just counting stars, and whether pricing is per location, per seat, or per review volume, since that changes fast once you're past a handful of sites.