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About Smiddle Siebel CRM Connector
Smiddle is a leading software development company specializing in multiple areas: enhancing the functionality of cisco contact centers and ip telephony, and developing the platform to elevate cybersecurity levels and automate routine tasks for cybersecurity professionals.
We empower our clients to elevate customer service and boost contact center efficiency. As a proud member of the cisco select developer program, smiddle actively collaborates with cisco to deliver top-tier solutions.
Our contact center software addresses various critical needs, including:
Recording and storing customer conversations
Service quality control
Handling customer messages via popular messengers
Organizing large-scale outbound campaigns
Creating customer interaction scenarios for agents
Integrating CRM systems with cisco finesse
And much more
In addition, our security administration platform, smiddle security, allows you to improve cybersecurity and take it to a new, higher-quality level.
Leadership
- Alyona Sydorenko Head Of Strategic Partner Engagement Kyiv Kyiv City, Ukraine LinkedIn profile
- Boris Yurchenko Head Of Product And Projects Department Kyiv Kyiv City, Ukraine LinkedIn profile
- Mykhailo Mulesa Chief Technology Officer Ukraine LinkedIn profile
- Oksana Parandij Deputy General Director Kyiv, Ukraine LinkedIn profile
- Oleksandr Mandrychenko Business Development Director Czech Republic LinkedIn profile
- Oleksandr Polishchuk Head Of Implementation And Customer Support Kyiv Kyiv City, Ukraine LinkedIn profile
- Галина Степанович Product Owner Kyiv Kyiv City, Ukraine LinkedIn profile
At a glance
| Classification | |
|---|---|
| Headquarters | Tallinn, Harju Maakond, Estonia |
| Founded | 2015 |
| Company size | 11-50 |
| Revenue | $10 - 50m |
| Profiles | Log in to view |
Profile
Specialties: Программное Обеспечение Для Контакт-Центров, Contact Center, Cisco Devnet, Cisco UCCX, Cisco UCCE, Recording, Siebel Connector, Cisco Finesse Gadget, CAD To Finesse, Contact Center Software, Chat Bot, Omnichannel Contact Center, Webex, Messenger Connector, Customer Experience, Self Service, Contact Center Analytics, Agent Script, Messaging App For Customer Experience, Quality Of Service, Cybersecurity, Voice ID, And Voice ID
Technologies: Redmine, Google Tag Manager, Ruby, Php, Recaptcha, Apache, Font Awesome, Rss, Facebook, Tweenmax ...
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