Customer stories from Salesforce Communications Cloud

197 published stories, collected from Salesforce Communications Cloud’s own website. Back to the listing

Products

The CA Department of Motor Vehicles scales service, drives innovation.
California Department Of Motor Vehicles 2026-08-14

Salesforce Customer 360 for Public Sector Experience Cloud Public Sector Solutions MuleSoft AI-driven chat bots Service Cloud Salesforce Scheduler Shield
Don’t wait years for results. See how Ford is reinventing itself fast.
Ford Reinventing Customer Experience 2026-08-14

Einstein 1 Salesforce Platform Sales Cloud Data Cloud MuleSoft Service Cloud CRM Analytics Marketing Cloud
Discover how Guess creates unforgettable brand moments.
Guess 2026-08-14

Salesforce Customer 360 Commerce Cloud Einstein Service Cloud Social Studio with Service Cloud Marketing Cloud Order Management Experience Cloud
Humana powers trusted member journeys with Salesforce.
Humana Data Building Patient Trust 2026-08-14

Salesforce Customer 360 Marketing Cloud Marketing Cloud Intelligence MuleSoft Health Cloud Salesforce Platform Shield Commerce Cloud
L'Oréal creates unique beauty experiences with a data-driven approach.
Loreal Data Unique Beauty Experiences 2026-08-14

Einstein 1 Marketing Cloud Marketing Cloud Personalization Commerce Cloud Einstein Product Recommendations Service Cloud Einstein B2B Commerce Cloud
Sonos amplifies customer relationships with connected experiences.
Sonos Connected Experiences Build Customer Relationships sonos.com 2026-08-14

direct-to-consumer (D2C)Einstein 1 digital B2B storefront B2B community AI and automated tools Chatbots Slack Data-first digital marketing
Turtle Bay Resort elevates hospitality with Einstein 1 Service.
turtle bay delivers better experiences AI 2026-08-14

Salesforce Platform Einstein AI Data Cloud Einstein 1 Marketing Service Cloud Marketing Cloud Personalization Einstein 1 Service Einstein Copilot
Cherokee Nation Advances Citizen Engagement In the Cloud
Cherokee Nation 2026-08-14

Salesforce Customer 360 platform for government Experience Cloud Service Cloud Shield MuleSoft Salesforce Surveys Health Cloud
How Goosehead Secures Data & Accelerates Development
Goosehead Insurance 2026-08-14

Agentforce Headless 360 platform Backup & Recover,Archive Security Center Shield Data Mask & Seed
NASA’s strategy is an example of how to keep the mission relevant.
Nasa Increase Engagement Strengthen Relationships nasa.gov 2026-08-14

Experience Cloud Service Cloud Shield Tableau CRM Analytics Automated workflow Sales Cloud
Atlantic Diving Supply Inc. Customer Story - Salesforce.com
Ads 2026-08-14

FedRAMP-authorized Salesforce Government Cloud Sales Cloud Service Cloud Knowledge Event Monitoring Identity Connect
Hungry for sales? Grubhub delivers with Sales Cloud.
Grubhub Sales Automation 2026-08-14

Sales Cloud Unlimited Edition Sales Engagement Einstein Conversation Insights Marketing Cloud Account Engagement Slack Slack Sales Elevate
Mascoma Bank enables a real-time, unified view of customers.
Mascoma Bank Improves Efficiencies 2026-08-14

Salesforce Platform Data Cloud Financial Services Cloud CRM Analytics Service Cloud Voice Einstein 1
Want Happy Customers? Learn from the Southwest Airlines® Employee-First Mindset.
Southwest Airlines Employee Experience 2026-08-14

Einstein 1 Service Cloud Salesforce Platform Slack Sales Cloud Experience Cloud
VentureCrowd: 75% Faster Agentic AI Deployment on Salesforce.
Venturecrowd 2026-08-14

Salesforce Shield Salesforce Sandbox DevOps Center Field Audit Trail Backup and Recover Security Center
Wish you could see all your data in one place?
Baptist Health Centralizes Patient Views Data Cloud 2026-08-14

Salesforce Platform Health Cloud Data Cloud generative AI The Einstein 1 platform
Farmers Insurance lifts agent and client experience with united data.
Farmers Insurance 2026-08-14

Service Cloud Marketing Cloud Community Cloud Salesforce Platform CRM Analytics
Inter is a pioneer in banking + AI.
Inter Personalizes Banking Data Ai 2026-08-14

Einstein AI Salesforce Platform Data Cloud Tableau Slack
Casey’s personalizes messaging 30x faster with real time data.
Personalize Messaging Real Time Data 2026-08-14

Salesforce Marketing Cloud Data Cloud AI MuleSoft
The City of Toronto Unlocks Greater Efficiency Across Non-Emergency Service Delivery
City Of Toronto 2026-08-14

Salesforce Customer 360 Platform for Government Service Cloud Social Studio Tableau
General Mills conquista as prateleiras e o engajamento com consumidores com dados e IA.
General Mills Consumer Engagement Ai Data 2026-08-14

IA + dados + CRM A IA e a automação Marketing Cloud Consumer Goods Cloud
General Mills wins the shelf and consumer engagement with data and AI.
General Mills Consumer Engagement Ai Data 2026-08-14

AI + Data + CRM AI and automation Marketing Cloud Consumer Goods Cloud
Close the digital divide with a cloud-based grants management system.
How National Broadband Access Closes The Digital Divide 2026-08-14

Salesforce Government Cloud Plus Public Sector Solutions Experience Cloud Marketing Cloud
Pacific Clinics increases client referrals by 300% with automation.
Pacific Clinics Automation 2026-08-14

Salesforce Platform Salesforce Shield Experience Cloud MuleSoft
Pacific Life enhances customer engagement across its U.S. retail businesses.
Pacific Life 2026-08-14

Financial Services Cloud CRM Analytics MuleSoft Marketing Cloud
YETI works fast to immerse shoppers in cool online experiences.
Yeti Online Shopper Experience 2026-08-14

Commerce Cloud Commerce Cloud Einstein Service Cloud Tableau
AAA resolves cases faster and more accurately with automation, serving more customers around the clock.
Aaa Automation Reduced Response Times 2026-08-14

Appointment Assistant Financial Services Cloud Einstein
AnaVation demonstrates the business value
Anavation 2026-08-14

FedRAMP-authorized Salesforce Government Cloud Plus platform Sales Cloud Shield
Bionic boosts small business support with always-on help with Agentforce.
Bionic 2026-08-14

Einstein AI Salesforce Platform
Bombardier boosts jet sales by unifying customer data with Data Cloud.
Bombardier 2026-08-14

Einstein AI Einstein 1
Currys’ omnichannel experience wows customers with Salesforce.
Currys 2026-08-14

Commerce Cloud Service Cloud
Ponce Bank strives to help neighbors thrive with Salesforce.
Ponce Bank Data Efficiency 2026-08-14

Marketing Cloud CRM Analytics
Sunnova generates quotes faster to bring solar power to more homes.
Sunnova Connected Data Automation 2026-08-14

MuleSoft Service Cloud
1Password Enables Sales Teams to Focus and Perform with Momentum from Salesforce
1Password 2026-08-14

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Explore the agentic architecture that powered MrBeast’s $1M puzzle hunt.
Agentic Architecture 2026-08-14

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Rare puts crop-specific advice in each farmer’s pocket with agentic coaching
Agentic Farmer Coaching 2026-08-14

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Bouygues Telecom plans agentic field support for 10,000 technicians
Agentic Field Service Operations 2026-08-14

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Agentic onboarding helps MIMIT Health turn inquiries into visits
Agentic Patient Onboarding 2026-08-14

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Agentic self-service instantly answers FAQ for MIMIT Health patients
Agentic Patient Self Service 2026-08-14

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SharkNinja delights from setup to first use with agentic unboxing support
Agentic Product Support 2026-08-14

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Engine resolves 50% of chat requests with agentic service
Agentic Service 2026-08-14

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Bouygues Telecom delivers answers in seconds with agentic service
Agentic Service Faqs 2026-08-14

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SharkNinja’s agentic service offers instant answers and shopping guidance
Agentic Shopping Service sharkninja.com 2026-08-14

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Agentic support helps attendees make every hour count at Dreamforce.
Agentic Support 2026-08-14

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Engine employees get more done with agentic support in every workflow
Agentic Support 2026-08-14

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Amplifon tailors hearing care with Agentforce's smart scheduling.
Amplifon 2026-08-14

Salesforce Platform
Audi do Brasil acelera sua jornada digital com Salesforce
Audi 2026-08-14

Salesforce Platform
Banco ABC Brasil escala atendimento e relacionamento com Salesforce
Banco Abc 2026-08-14

Enablement
Engine accelerates AI agent development on the Headless 360 platform
Building Ai Agents 2026-08-14

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Dale Carnegie Enhances Data Protection with Salesforce Backup & Recover
Dale Carnegie 2026-08-14

Salesforce Platform
Demandbase boosts operational efficiency with AI-powered insights from Momentum
Demandbase momentum.io 2026-08-14

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From startup to Agentic Enterprise: How Engine scales with AI
Engine 2026-08-14

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Equitable cuts campaign build times by 75% with Salesforce
Equitable 2026-08-14

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Formula 1® revs up fan engagement with fast support and tailored marketing as an Agentic Enterprise
Formula One 2026-08-14

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Agentforce will help Formula 1 speed up service response by 80%.
Formula One 2026-08-14

Salesforce Platform
Agentforce will help Formula 1 speed up service response by 80%.
Formula One 2026-08-14

Salesforce Platform
Kawasaki Engines substantially boosts CSAT scores with Salesforce.
Kawasaki 2026-08-14

Heroku
What if every breast cancer patient received personalized support?
Komen Personalizes Patient Care Health Cloud 2026-08-14

Einstein 1 Marketing
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Liv Golf Nick Connor Interview 2026-08-14

Headless 360 platform
Luminator speeds mass-transit service and repairs with Agentforce.
Luminator 2026-08-14

Agentforce 360 Platform
LY Corporation unifies support across 100 services as an Agentic Enterprise.
Ly Corporation 2026-08-14

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Molson Coors Ensures Data Protection with Headless 360 platform
Molson Coors 2026-08-14

Salesforce Platform
MrBeast executes a $1M puzzle challenge with humans and agents together
Mrbeast 2026-08-14

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How Engine and NeuraFlash delivered a human-centric voice agent to scale service
Neuraflash Tom Hebner Interview 2026-08-14

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Nevada Department of Health and Human Services
Nevada Department Of Health And Human Services 2026-08-14

Salesforce Platform
Perk Scales Call Volume 3x with Prospecting Agent
Perk 2026-08-14

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Salesforce's Trust Layer kept the high-stakes competition safe and secure.
Safe And Secure Competition 2026-08-14

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Sammons Financial Group to offer instant phone support with Agentforce Voice.
Sammons Financial Group 2026-08-14

Salesforce Platform
Schneider Electric supercharges its global workforce with data and automation.
Schneider Electric Boosts Customer Satisfaction 2026-08-14

Scheduler
SharkNinja社、Agentforceによる即座の回答でサービスのスピードをアップ
Sharkninja 2026-08-14

Salesforce Platform
Slackbot guided players through MrBeast’s complex puzzles.
Slackbot Guiding Players 2026-08-14

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Snapology of Lehi se prepara para o sucesso com o Salesforce Starter.
Snapology 2026-08-14

Lightning App Development
The Adecco Group accelerates hiring worldwide as an Agentic Enterprise.
The Adecco Group 2026-08-14

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The RealReal gives every consignor a VIP experience with Agentforce.
The Realreal 2026-08-14

Salesforce Platform
Unified data accelerates sales pipeline after Dreamforce.
Unified Data 2026-08-14

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How SharkNinja turned fragmented data into ecommerce momentum
Unified Ecommerce 2026-08-14

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Rare brings regenerative farming to more regions with one scalable CRM
Unified Platform 2026-08-14

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MIMIT Health creates a trusted system of context for every patient
Unifying Patient Data 2026-08-14

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1-800Accountant will resolve 70% of inquiries with Agentforce.
1800 Accountant 1800accountant.com 2026-08-14
AAA Washington provides fast, always-on support with Agentforce.
Aaa Washington 2026-08-14
Absa Group blazes new trails in agent-first banking with Agentforce.
Absa Group 2026-08-14
Absa Group blazes new trails in agent-first banking with Agentforce.
Absa Group 2026-08-14
Adobe Population Health saves nearly $800,000 annually with Agentforce.
Adobe Population Health 2026-08-14
See how ADP’s sales team turned the whole world into their office.
Adp 2026-08-14
L’AFPA : une transformation digitale et culturelle au service de l’expérience client
Afpa 2026-08-14
Agentforce resolves over 75% of visitor issues on the Salesforce Help site.
Agentforce For Customer Support 2026-08-14
Salesforce’s sellers close more deals in less time with Agentforce.
Agentforce For Sales 2026-08-14
Agibank delivers frictionless service and growth with Agentforce.
Agibank 2026-08-14
Artera boosts cash velocity by 53% with connected health billing.
Artera 2026-08-14
アルテリア・ネットワークス株式会社
Arteria Net 2026-08-14
Asymbl Scales Like a Company 10x Their Size with Agentforce
Asymbl 2026-08-14
Amazon Web Services
Aws 2026-08-14
Bajaj Finance Limited Auto Finance wheels in faster, easier lending journeys with Salesforce
Bajaj Finance Limited Auto Finance 2026-08-14
BASF melhora comunicação e engajamento digital com Salesforce
Basf 2026-08-14
Blockchain.com streamlines and accelerates onboarding
Blockchain blockchain.com 2026-08-14
BusCo: Transformando a experiência no transporte interurbano
Busco 2026-08-14
株式会社カインズ
Cainz 2026-08-14
Carrefour cambia il volto del retail con Salesforce
Carrefour carrefour.com 2026-08-14
Circle CVI grows 30% every year with Salesforce
Circle Cvi 2026-08-14
CloudFit’s AI-Driven Wellness Meets Human Touch with Salesforce + Slack.
Cloudfit Ai Driven Wellness Salesforce Slack 2026-08-14
How Covecta Scaled Pipeline 4x by Replacing Inbox Workflows with Salesforce
Covecta Ai Banking Pro Suite 2026-08-14
Edenred reduz custos e ganha agilidade com Salesforce Sales e Service Cloud
Edenred 2026-08-14
Grupo Elfa aumenta NPS para 75 e reduz tempo de pedido com Salesforce
Elfa 2026-08-14
Como a Empiricus elevou entrega de e-mails e segmentação usando Salesforce Marketing Cloud
Empiricus 2026-08-14
Equinox gives clients a personal AI fitness concierge with Agentforce.
Equinox 2026-08-14
Agentforce will transform ezCater’s customer experience.
Ezcater 2026-08-14
Fisher & Paykel delivers luxury service at scale with Agentforce.
Fisher And Paykel 2026-08-14
How Flyer Club Achieved its B2B Ambitions and Increased Revenue by 30% with Salesforce
Flyer Club 2026-08-14
Não espere anos pelos resultados. Veja como a Ford está se reinventando rapidamente.
Ford Reinventing Customer Experience 2026-08-14
Don’t wait years for results. See how Ford is reinventing itself fast.
Ford Reinventing Customer Experience 2026-08-14
Foregon automatiza comunicações e cresce com Marketing Cloud: +236% em envios em um mês
Foregon 2026-08-14
Boosting Small Business with Salesforce Foundations.
Foundations Boosts Vev Small Business 2026-08-14
General Mills wins the shelf and consumer engagement with data and AI.
General Mills Consumer Engagement Ai Data 2026-08-14
株式会社グローバルキッズCOMPANYグループ
Globalkidscompany 2026-08-14
Grupo Globo incrementa vendas em 209 % e melhora atendimento com Salesforce
Globo 2026-08-14
Good360 routes disaster recovery donations 3x faster with Agentforce.
Good360 2026-08-14
Learn how GPJ delivers service for live and virtual events with Salesforce.
Gpj 2026-08-14
Grupo Tigre adota MuleSoft e acelera integrações com ERPs
Grupo Tigre 2026-08-14
Habitat Brasil transforma gestão de voluntariado e captação de recursos com Salesforce
Habitat Brasil 2026-08-14
How Hamptons Property Services Scaled Operations
Hamptons Property Services 2026-08-14
Hasselt's digitale transformatie: Salesforceplatform brengt efficiëntie in klantenservice
Hasselt 2026-08-14
HCG delivers patient-focused, personalised care with Salesforce
Hcg 2026-08-14
HDFC Limited brings 9.8 million customers closer to their dream homes with Salesforce
Hdfc Limited 2026-08-14
Heathrow to ease travel and grow revenue with agent-first experiences.
Heathrow Airport 2026-08-14
Heathrow to ease travel and grow revenue with agent-first experiences.
Heathrow Airport 2026-08-14
hipages gets tradies started on its platform faster with Agentforce.
Hipages 2026-08-14
Indeed will speed up hiring with Agentforce’s digital workforce.
Indeed 2026-08-14
The Indiana Housing and Community Development Authority launches a cloud platform that gets ERAP funding to the people who need it most.
Indiana Housing Community Development 2026-08-14
株式会社irodas
Irodas 2026-08-14
A revolução na gestão de agências com Salesforce
Itau Unibanco 2026-08-14
John Lewis Partnership社、データで顧客体験を強化
John Lewis Trusted Relationships Data Ai 2026-08-14
花王株式会社
Kao 2026-08-14
Tussendoortjes bestellen? Dankzij data vult Kellogg's je mandje voor jou.
Kellogg Shelf Revenue 2026-08-14
KUKA: Mehr Effizienz und Datentransparenz dank Salesforce
Kuka kuka.com 2026-08-14
Laura Canada styles success with Salesforce
Laura Canada 2026-08-14
Like a King Events: Double Locations, Zero Friction with Salesforce
Like A King Events Customer Experience 2026-08-14
Lilly Makes Patient Support Personal With Service Cloud.
Lilly 2026-08-14
L'Oréal creates unique beauty experiences with a data-driven approach.
Loreal Data Unique Beauty Experiences 2026-08-14
LINEヤフー、100以上のサービスにわたるCSサポートをエージェンティックエンタープライズとして統合
Ly Corporation 2026-08-14
How MagicSchool Serves Over One Million Teachers With Salesforce
Magicschool Salesforce Slack 2026-08-14
McLaren will zoom to better partnerships with Agentforce.
Mclaren 2026-08-14
MetroGas optimiza emergencias y atención con Salesforce Field Service & Service Cloud
Metrogas 2026-08-14
Moneyfarm usa la “agentic AI” di Agentforce per potenziare l’assistenza agli investitori
Moneyfarm moneyfarm.com 2026-08-14
Motorpoint scales up personalised marketing 300%
Motorpoint motorpoint.co.uk 2026-08-14
内閣官房
Naikaku Kanbou 2026-08-14
Grupo Nexxees transforma jornada do cliente e amplia resultados com Salesforce
Nexxees 2026-08-14
1億700万人にトップクラスのサービスを提供する、LINEヤフーのエージェンティックエンタープライズ戦略
Norihiro Hattori Interview 2026-08-14
Nufarm melhora processos de vendas e forecasting com Salesforce
Nufarm 2026-08-14
Pacers Sports & Entertainment reaches new fan heights with Agentforce.
Pacers Sports Entertainment 2026-08-14
Pacific Life enhances customer engagement across its U.S. retail businesses.
Pacific Life 2026-08-14
Pacific Smiles Group elevates patient care with Agentforce.
Pacific Smiles 2026-08-14
Pandora moved its infrastructure to the cloud for 5X the savings.
Pandora 2026-08-14
Agentforceを活用して一人ひとりの顧客が特別な気分を味わえるオンラインショッピング体験を創出したPandora社
Pandora 2026-08-14
Pearson personalizes learning journeys with the Salesforce Platform.
Pearson 2026-08-14
Pearson 고객 성공 사례: Salesforce Agentforce AI로 맞춤형 학습 여정 구현
Pearson 2026-08-14
Pentagon Federal Credit Union gains a competitive edge with Agentforce.
Pentagon Federal Credit Union 2026-08-14
Precina revolutionizes diabetes care with Agentforce.
Precina 2026-08-14
Premier Tech has its client services wrapped up with Salesforce
Premier Tech 2026-08-14
Procter & Gamble division synchronizes sales and service for customer satisfaction.
Procter Gamble Professional 2026-08-14
Agentforce helps Prudential’s retirement sales team focus on customer and advisor connections.
Prudential 2026-08-14
pwc
Pwc 2026-08-14
PwC
Pwc 2026-08-14
Raymond Realty builds frictionless and personalised customer and partner experiences with Salesforce
Raymond Realty 2026-08-14
RBC Wealth Management increases advisor selling capacity with Agentforce.
Rbc Wealth Management 2026-08-14
RCBC powers smarter, more personal customer engagement with Salesforce
Rcbc 2026-08-14
Lean Team, 2x Growth: How Rise Alliance Beat the Market
Rise Alliance 2026-08-14
Saje Wellness builds a stronger brand with Salesforce
Saje 2026-08-14
Sakthi Finance invests in automation and engagement.
Sakthi Finance 2026-08-14
Samsung Electronics UK & Ireland transforms B2B services to give customers faster, smarter support
Samsung Electronics 2026-08-14
スクールバス空間設計株式会社
School Bus 2026-08-14
Sectona secures sales process efficiency with Salesforce
Sectona 2026-08-14
SHB achieves 22% YoY growth with Agentforce and Salesforce ecosystem
Shb Real Estate 2026-08-14
Siemens transforms sales through data, AI, and trusted partnerships.
Siemens 2026-08-14
Simplyhealth will multiply service and sales capacity with Agentforce.
Simplyhealth 2026-08-14
No matter how they listen, Data Cloud keeps SiriusXM members engaged.
Siriusxm 2026-08-14
Stanley Black & Decker automated tasks — to save 6,000+ hours a year.
Stanley Black And Decker 2026-08-14
三井住友トラストクラブ株式会社
Sumitclub 2026-08-14
Wie SumUp sein Wachstum mit Salesforce beflügelt
Sumup 2026-08-14
Supergasbras moderniza operações e melhora experiência do cliente com Salesforce
Supergasbras 2026-08-14
株式会社TAPP
Tapp 2026-08-14
Agent Āwhina transforms Team Global Express’ customer experience
Team Global Express New Zealand 2026-08-14
How The Breastfeeding Shop Rewrote Patient Care
The Breastfeeding Shop 2026-08-14
Thermax Limited powers sales and service excellence with Salesforce
Thermax Limited 2026-08-14
T-Mobile's Success Story
T Mobile 2026-08-14
Touring Club Schweiz
2026-08-14
Transcend offers always-on personalized telehealth with Agentforce.
Transcend 2026-08-14
How Turtini Accelerated Complex Sales Flows with Salesforce
Turtini Pro Suite Success 2026-08-14
AI and unified data help UChicago Medicine scale care.
Uchicago Medicine 2026-08-14
Urban Rest uses Agentforce to deliver scalable, personalised service, 24/7.
Urban Rest 2026-08-14
Vitality Streamlines its Distribution Processes with Salesforce
Vitality Streamlines Its Distribution Processes vitality.co.uk 2026-08-14
Wellhub eleva o bem-estar corporativo com Salesforce
Wellhub 2026-08-14
Wiley sees 213% return on investment with Salesforce.
Wiley 2026-08-14
Williams-Sonoma, Inc., nurtures lifelong relationships with data
Williams Sonoma 2026-08-14
Wiz Soluções transforma gestão comercial com Salesforce em 1.200 agências
Wiz 2026-08-14
Zimmer delivers more personalized, effective care — without raising costs.
Zimmer 2026-08-14
Zota’s investment in digital labor pays off with 30% YoY growth.
Zota zota.com 2026-08-14
A new Standard for Customer Experience at Zota with Agentforce
Zota zota.com 2026-08-14