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About Playvox WFM
Empowering digital-focused contact centers with AI-driven workforce management
At playvox by nice workforce management (wfm), we revolutionize customer interaction management across chat, email, tickets, cases, social media, and voice channels, helping contact centers optimize staffing, reduce costs, and enhance customer experiences in the digital-first era.
AI-powered multi-step interactions & back-office optimization
Our CRM-integrated workforce management platform automates manual processes and provides a unified view of multi-step interactions across front and back-office operations. With real-time adjustments and AI-driven forecasting, scheduling and integrated capacity planner, playvox enables seamless, connected customer journeys while maximizing efficiency and reducing operational costs.
Optimized workstreams for maximum performance
From initial contact to final resolution, playvox streamlines the entire customer inquiry lifecycle, ensuring multi-skill, omnichannel workstr
Leadership
- Charlotte Kwong Product Owner Sydney, New South Wales, Australia LinkedIn profile
- Cube Freak Chief Executive Officer London, England, United Kingdom LinkedIn profile
- Eddy Rigato Principal Engineer Sydney, New South Wales, Australia LinkedIn profile
- Kelly Peacey Product Owner Hobart, Tasmania, Australia LinkedIn profile
- Luis Toledo Chief Information Security Officer - Head Of Security, Privacy And Compliance Raleigh, North Carolina, United States LinkedIn profile
- Mauricio G Director Of Technology Colombia LinkedIn profile
- Rafael Lima Chief Executive Officer Belo Horizonte, Minas Gerais, Brazil LinkedIn profile
At a glance
| Classification | |
|---|---|
| Headquarters | Sunnyvale, California, United States |
| Founded | 2012 |
| Company size | 11-50 |
| Revenue | $10 - 50m |
| Profiles | Log in to view |
Profile
Specialties: Quality Assurance, Call Center, Coaching, Contact Centers, Call Center Quality Monitoring, Voice Of The Customer, Customer Experience Management, Agent Performance Management, Workforce Management, And Workforce Management, And Digital Interactions, Digital Interactions, Capacity Planning, CRM, Customer Journey, Support Tickets, Salesforce, Complex Workstreams, Digital, Multi-Step Workstreams, Case Tickets, CRM's, Zendesk, Back-Office Workforce Management, Front & Back-Office Integration, Back-Office Performance Analytics, And Back-Office Forecasting
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