Mattersight

Chicago, Illinois, United States 11-50 employees

About Mattersight

Mattersight helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers. With the industry's largest database of customer behavioral profiles and advanced analytics, mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.

Leadership

Jeff Geltz Vice President And Chief Information Officer Highwood, Illinois, United States LinkedIn profile

At a glance

Classification	Marketing Software›Customer Journey Analytics Software
Headquarters	Chicago, Illinois, United States
Founded	2006
Company size	11-50
Revenue	$10 - 50m
Profiles	Log in to view

Profile

Specialties: Call Routing Software, Personality Analysis, Customer Experience, Call Monitoring, Compliance, Performance Management, Sales Effectiveness, Voice Of The Customer, Artificial Intelligence, Machine Learning, Big Data, Speech Analytics, Predictive Analytics, Customer Satisfaction, Agent Coaching, Conversation Data, Agent Desktop Capture, QA Automation, Behavioral Communication Training, Call Storage & Retrieval, Service & Support, Productivity, Outsourcer Performance, Collections, Claims, Customer Retention, Data Security & Privacy, Performance-Based Pricing, Behavioral Call Routing, Predictive Behavioral Routing, Corporate Office, And Predictive Behavioral Routing

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