Mapovate Customer Journey Mapping

About Mapovate Customer Journey Mapping

Mapovate is a unique and dynamic customer journey mapping solution, designed to support users in drawing and visualizing customer journeys. Mapovate enables users to capture, analyze and track the moments that influence purchasing decisions and build loyalty with brands. It allows them to define, measure and report on customer experience key performance indicators across different stages, touchpoints and channels. Integrated with knowledgetrak, mapovate enables users to link real-time voice of customers measurement with journey maps and dynamically monitor performance, while users can collaborate through a native chat tool and notify key stakeholders when performance targets are not met.