Heedbook

About Heedbook

Heedbook is the first online AI-based software for evaluating and boosting customer loyalty. Analyzing the customer's emotions, verbal expressions, the content of the conversation with the employee and other parameters, heedbook offers a complete range of services to measure overall customer satisfaction with the quality of service. The system also allows to improve business processes and boost cross-selling. Service receives and analyzes video and audio stream from a webcam on the employee's workplace and processes it by the systems of intelligent recognition of emotions, speech and other parameters. Information is provided in the context of customers, employees and offices of the company.