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About Customer Alliance
Customer alliance is a guest feedback intelligence platform for hospitality businesses. We turn guest feedback into clear, actionable insight by bringing reviews, surveys, and experience data together in one place. This gives hotel teams a single source of truth they can use to capture, understand, share, and act on feedback with confidence. With centralized data and precise analysis, hotels can improve service quality, optimize operations, and make informed decisions that strengthen experience, reputation, and long term revenue.
Built for the realities of hotel operations, customer alliance reduces manual work and removes guesswork for general managers, revenue leaders, operations and quality teams, and regional management. Our platform integrates seamlessly with leading hospitality technology and supports efficient responses, effective distribution of insights, and targeted improvements across properties. As a trusted partner that continues to innovate, customer alliance provides th
Leadership
- David Maicher Principal Software Engineer Berlin, Berlin, Germany LinkedIn profile
- Edoardo Reggiani Operations Director Berlin, Berlin, Germany LinkedIn profile
- Joanna Wróblewska Head Of Customer Growth & Success Berlin, Berlin, Germany LinkedIn profile
- Luca Albano Head Of Sales & Partnerships Berlin, Berlin, Germany LinkedIn profile
- Marina Soika Head Of People Berlin, Berlin, Germany LinkedIn profile
- Nicholas Reid Head Of Product & Artificial Intelligence Operations Berlin, Berlin, Germany LinkedIn profile
- Ricardo Matos Principal Customer Growth & Success Manager Berlin, Berlin, Germany LinkedIn profile
- Steffen Schmickler Chief Executive Officer Berlin, Berlin, Germany LinkedIn profile
- Stewart Taylor-Mclaughlin Head Of Cx Operations Berlin, Berlin, Germany LinkedIn profile
- Tomasz Pieszko Art Director Berlin, Berlin, Germany LinkedIn profile
- Willem Stimberg Chief Executive Officer Mexico Querétaro, Querétaro, Mexico LinkedIn profile
At a glance
| Classification | |
|---|---|
| Headquarters | Berlin, Berlin, Germany |
| Founded | 2009 |
| Company size | 51-200 |
| Revenue | $10 - 50m |
| Customer Stories | 15 |
| Profiles | Log in to view |
Profile
Specialties: Hotel Reviews, Reputation Management, Hotel Marketing, Hotel Websites, Quality Management, Social Media, Customer Experience, Guest Experience, NPS, Customer Satisfaction, Voice Of The Customer, Voc, Surveys, Customer Loyalty, Patient Satisfaction Platform, AI, Reviews, ORM, And ORM
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