Customer stories from AmplifAI

29 published stories, collected from AmplifAI’s own website. Back to the listing

Products

Coaching the Connection: Why a Leading Loyalty Rewards & Customer Care Provider Replaced Prompt-Based QA with LLM-Based Quality and Supervisor-Ready Coaching
Loyalty Rewards Care Llm Quality Soft Skill Coaching 2026-08-13

AmplifAI's quality approach AmplifAI's coaching workflow
Outperforming the Competition: How a Global BPO Won Exclusive Contracting and Grew Business Volume 70%
Bpo Exclusive Contract Business Volume Growth 2026-08-13

AI-enabled coaching
Doing More With Fewer Supervisors: How a Global BPO Improved Its Food-Delivery Client's Agent-to-Supervisor Ratio and Grew Coaching 500%
Bpo Food Delivery Agent Supervisor Ratio Coaching 2026-08-13

AI-enabled coaching
Giving Managers Their Week Back: How a Global BPO Lifted Its Client's Scorecard
Bpo Real Estate Manager Capacity Coaching 2026-08-13

AI-enabled coaching
Two Wins on One Platform: How a Global BPO Beat Its Scorecard Competitor With Performance Enablement, Then Cut Team-Leader Task Time Up to 72% With AutoQA
Bpo Scorecard Autoqa Team Leader Efficiency 2026-08-13

AI-enabled coaching
Coaching Through the Surge: How a Healthcare BPM Beat Its NPS Target
Healthcare Bpm Coaching Effectiveness Nps Open Enrollment 2026-08-13

AI-enabled coaching
Booking 34% More Appointments: How an Academic Health System Modernized Patient Access and Hit 250% ROI in Year One
Academic Health System Patient Access Appointments Conversion 2026-08-13
Alltran
alltran.com 2026-08-13
Arise
arise.com 2026-08-13
BPO Drives 9% Increase to Agent Productivity & Billing Utilization
Bpo Drives Increase To Agent Productivity Billing Utilization 2026-08-13
BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%
Bpo Improves Agent To Supervisor Ratio Increases Coaching 2026-08-13
BPO Increases Sales Performance by 35% in 4 Months with AmplifAI
Bpo Increases Sales Performance With Amplifai 2026-08-13
Reclaiming the Billable Hour: How a Global BPO Lifted Productivity and Utilization Nearly 10%
Bpo Productivity Billable Utilization Coaching 2026-08-13
Making Every Agent Perform Like the Best: How a Global BPO Replicated Its Top Performers at Scale
Bpo Replicate Top Performers Precision Coaching 2026-08-13
How a Global BPO Lifted Coaching Effectiveness 67% for a Telecom & Utilities Client
Bpo Telecom Utilities Coaching Effectiveness Aht Fcr 2026-08-13
From Spreadsheets to a Single Source of Truth: How a Global Web & Commerce Platform Automated Incentive Compensation
Commerce Platform Incentive Compensation Automation 2026-08-13
Lifting Collections Dollars-Per-Hour: How a National Credit Card Issuer Drove $5.8M in Annual Impact Through Coaching Effectiveness and Unified Performance Visibility
Credit Card Issuer Collections Productivity Coaching 2026-08-13
From Cart to Care: How a Direct-to-Consumer Retailer Lifted Healthcare CSAT 9% with Behavior-Centric Coaching
Ecommerce Pharmacy Behavior Coaching Csat 2026-08-13
First Premier Bank
firstpremier.com 2026-08-13
Insurance leaders increased supervisor productivity by 40%
Insurance Leaders Increased Supervisor Productivity By 40 2026-08-13
How a National Passenger Airline Doubled Frontline Productivity by Reinvesting Coaching Time
National Passenger Airline Doubled Frontline Productivity 2026-08-13
Sonic Automotive
sonicautomotive.com 2026-08-13
SSM Health
ssmhealth.com 2026-08-13
SYKES
sykes.com 2026-08-13
The University of Miami Health System
umiamihealth.org 2026-08-13
A Travel Leader’s Playbook for Faster Proficiency: How a Global Travel & Hospitality Marketplace Lifted Solves Per Day 34% Through Its BPO Partner
Travel Marketplace Speed To Proficiency Solves Per Day 2026-08-13
AmplifAI helped University of Miami Health System increase appointments and conversions by 34%
2026-08-13
Retail leader improved AHT and Agent Satisfaction over three months
2026-08-13
PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity
2026-08-13