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About Acuity Software
Touchpoint one, llc (www.touchpointone.com) delivers innovative performance management solutions to the world’s leading contact centers. The company’s acuity product is a hosted software-as-a-service (SaaS) contact center performance management solution that collects and assimilates disparate systems data and applies role-based dashboards, intelligent workflows, analytics and game mechanics to establish organizational alignment, drive progressively improved financial and operational performance and enhance the customer experience.
Contact center performance management - simplified
A hosted software solution (SaaS), acuity enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk. Acuity I
Leadership
- Casey Kostecka Executive Chairman Bluffton, South Carolina, United States LinkedIn profile
- Dean Weathers Chief Information Officer Indianapolis, Indiana, United States LinkedIn profile
- Michael Kendall Executive Vice President Westerville, Ohio, United States LinkedIn profile
- Nicole Weathers Director Of Client Success Indianapolis, Indiana, United States LinkedIn profile
At a glance
| Classification | |
|---|---|
| Headquarters | Indianapolis, Indiana, United States |
| Founded | 2012 |
| Company size | 1-10 |
| Revenue | $1 - 10m |
| Profiles | Log in to view |
Profile
Specialties: Empowering Contact Center Personnel, Improving Contact Center Performance, Decreasing Contact Center Operational & Business Risk, Leveraging Contact Center Data, Contact Center Operations Dashboards, Gamification, Software Development, And Gamification
Technologies: Modernizr, Open Graph, Cloudflare Bot Management, X-Xss-Protection, Elfsight, Jquery, Windows Server, Wistia, Google Maps, Json-Ld ...
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