Acuity Software

About Acuity Software

Touchpoint one, llc (www.touchpointone.com) delivers innovative performance management solutions to the world’s leading contact centers. The company’s acuity product is a hosted software-as-a-service (SaaS) contact center performance management solution that collects and assimilates disparate systems data and applies role-based dashboards, intelligent workflows, analytics and game mechanics to establish organizational alignment, drive progressively improved financial and operational performance and enhance the customer experience.
Contact center performance management - simplified
A hosted software solution (SaaS), acuity enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk. Acuity I